Refund policy

🔁 Returns & Refunds

At Whitegate, we take pride in delivering high-quality socks with care and consistency. However, if something goes wrong, we’re here to help.
Important: Please record an unboxing video when you receive your package — it's required for return or refund eligibility.

🧾 Return Eligibility

We only accept returns if:

• The product is damaged, defective, or incorrect

• Items are unused, unwashed, and in original packaging

• Return requests are made within 2 days of delivery

We do not accept returns for sizing issues or if the socks have been used or tried on due to hygiene reasons.

🔄 How to Request a Return or Replacement

Email us at info.whitegate.co08@gmail.com with the following:

• Your Order ID

• Photos of the product + the unboxing video

• A brief description of the issue

Our team will respond within 48 working hours.

💳 Refund Timeline

Once the return is approved and we receive the product, refunds will be processed within 5–7 business days to your original payment method.

🔁 Exchanges

Exchanges are available only for:

• Wrong item delivered

• Damaged product

• Missing item(s)

We'll send a replacement once the returned item is received and verified.

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❗ We Do Not Accept Returns/Replacements If:

• Product has been used, washed, or altered

• Original tags or packaging are missing

• Return request is made more than 2 days after delivery

• Product is reported missing after 24 hours of marked delivery

• Unboxing video is not provided or unclear